Privacy Policy

Last Updated: October 13, 2026

Ramsons, operated by P. V. Ramaswamy & Co., respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect your information when you visit myramsons.in, create an account, place an order, contact us, or otherwise use our website and services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. About Ramsons

The website https://myramsons.in/ is operated by:

P. V. Ramaswamy & Co.
Kuthampully, Thiruvilwamala,
Thrissur, Kerala – 680594, India

Email: support@myramsons.in
Phone: +91 97453 99986

Ramsons provides traditional Kerala clothing and ethnic wear, including dhotis, sarees, set mundus and related products through its online store.

2. Information We Collect

We may collect different types of information depending on how you use our website.

2.1 Information You Provide Directly

When you create an account, place an order, contact us or use certain features of the website, we may collect information such as:

Full name
Email address
Mobile/telephone number
Billing address
Shipping/delivery address
Postal/PIN code
City and state
Country
Account login information
Order details
Product preferences
Information provided when contacting customer support
Any other information you voluntarily provide to us

You may also place an order as a guest without creating an account.

3. Payment Information

When you make a purchase through our website, payments are processed through our payment gateway partner, PayU (PayU Payments Private Limited).

We may receive information necessary to confirm and process your transaction, such as:

Payment status
Transaction reference
Order amount
Payment method
Transaction date and time

We do not intend to store your complete credit/debit card number, CVV or other sensitive payment credentials on our website.

Your payment details are processed directly by PayU in accordance with its own privacy policy and security practices.

4. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include:

IP address
Browser type
Device type
Operating system
Website pages visited
Date and time of visits
Referring website
Approximate location information derived from IP address
Website interaction information
Cookies and similar technologies

This information helps us understand how visitors use our website and improve website performance and security.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing and shopping experience. Cookies may be used to:

Keep products in your shopping cart
Remember your preferences
Maintain your login session
Process orders
Understand website usage
Improve website performance
Provide relevant advertising and marketing
Measure the effectiveness of advertising campaigns
Detect fraudulent or suspicious activity

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality, including shopping-cart and checkout functionality.

6. How We Use Your Information

We may use the information we collect for the following purposes.

Order Processing — to process and fulfil your orders, confirm your order, process payments, arrange shipping and delivery, provide order updates and tracking, and handle returns, exchanges and refunds.

Customer Support — to respond to enquiries, resolve complaints, assist with orders, handle return and exchange requests, and provide after-sales support.

Account Management — if you create an account, to maintain your account, allow you to view order history, save addresses, provide order tracking and manage your preferences.

Website Improvement — to improve website functionality, understand customer behaviour, improve product offerings, identify technical problems and improve the shopping experience.

Security and Fraud Prevention — to protect our website, detect fraudulent transactions, prevent unauthorized access, investigate suspicious activity and maintain the security of our systems.

7. Marketing and Promotional Communications

If you choose to subscribe to our newsletter, promotional communications or marketing updates, we may use your contact information to send you information about new products, collections, offers, discounts, festivals and seasonal campaigns, special promotions and other Ramsons updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Unsubscribing from marketing communications will not affect transactional messages related to your orders.

8. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share necessary information with trusted service providers when required to operate our business and provide services to you. These may include:

Payment Service Providers — information may be shared with payment gateways to process and verify payments.

Courier and Delivery Partners — we may share necessary information such as name, delivery address, mobile number and order details with courier or logistics partners so that your order can be delivered.

Technology and Hosting Providers — we may use third-party providers for website hosting, security, analytics, cloud services, technical support and maintenance.

Marketing and Analytics Providers — where applicable, we may use third-party services to understand website traffic, measure advertising performance and improve our marketing campaigns. Such services may use cookies, pixels or similar technologies in accordance with their own policies.

9. Google and Advertising Services

We may use services provided by third parties such as Google and other advertising or analytics platforms to understand website usage and measure the performance of our marketing activities.

These services may collect information through cookies, pixels, tags or similar technologies. Depending on your browser and settings, information such as your device, browser, IP address, website interactions and advertising-related information may be processed by these providers.

Third-party services operate under their respective privacy policies and terms.

10. Social Media

Our website may contain links or integrations with social media platforms.

If you interact with social media features or visit a third-party social media platform through a link on our website, your interaction may be governed by that platform’s privacy policy.

Ramsons does not control the privacy practices of third-party social media platforms.

11. Order and Transaction Information

When you place an order through our website, we retain information necessary to fulfil and maintain records of the transaction. This may include:

Customer name
Contact information
Billing details
Shipping details
Products purchased
Order amount
Payment status
Order date
Delivery information
Return/refund information

This information may be retained for legitimate business purposes, including accounting, customer service, legal compliance and dispute resolution.

12. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against:

Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. The retention period may depend on:

The nature of the information
The purpose for which it was collected
Your relationship with Ramsons
Accounting and business requirements
Legal and regulatory requirements
Dispute resolution requirements
Fraud prevention and security requirements

When information is no longer required, it may be securely deleted, anonymized or otherwise disposed of where appropriate.

14. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information. These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of information where legally permitted
Withdraw consent where processing is based on consent
Opt out of marketing communications
Raise a privacy-related concern or complaint

Some information may need to be retained where required for legal, accounting, security or legitimate business purposes. To exercise an applicable privacy right, please contact us using the details provided below.

15. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly seek to collect personal information from children without appropriate consent where such consent is required by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

16. Third-Party Websites

Our website may contain links to third-party websites, services or platforms. These may include payment providers, social media platforms, courier/tracking services, advertising platforms and other external websites.

Once you leave our website, we are not responsible for the privacy practices, security or content of those third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

17. International Customers and Transfers

Ramsons provides delivery services in India and internationally.

If you place an international order, certain information may need to be shared with payment providers, logistics providers, courier companies or other service providers involved in processing and delivering your order.

Such processing may involve the transfer of information across jurisdictions where permitted under applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, our website, technology, legal or regulatory requirements, or our business practices.

When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically.

19. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal information, please contact us.

Ramsons
P. V. Ramaswamy & Co.
Kuthampully, Thiruvilwamala,
Thrissur, Kerala – 680594, India

Email: support@myramsons.in
Phone: +91 97453 99986
Website: myramsons.in