Returns & Refunds Policy

Last Updated: September 26, 2026

At Ramsons, we want you to have a smooth and satisfactory shopping experience. If you receive a product that is damaged, we are happy to assist you with a return or exchange, subject to the conditions below.

1. Return Eligibility

Returns are accepted within 7 days of delivery. A return request may be raised when the product is received in a damaged condition.

To be eligible for a return:

The product must be reported within 7 days of delivery.
A complete, unedited unboxing video of the package must be available (see the Unboxing Video Requirement below).
The product should be returned in its original packaging.
Original tags, labels and packaging should be retained wherever applicable.
The product should be in the same condition in which it was received, except for the reported damage.

Ramsons reserves the right to review the condition of the product before approving a return.

2. How to Request a Return

To request a return, please contact our customer support team with:

Your order number
Details of the issue
A complete, unedited unboxing video (see requirement below)
Clear photographs of the damaged product and the original packaging, as additional support

Unboxing Video Requirement (Mandatory)

To process any claim for a damaged product, a complete unboxing video is required. Photographs alone will not be accepted. The video must:

Start before the package is opened, clearly showing the sealed courier package from all sides.
Clearly show the shipping label and order details on the package.
Record the entire unboxing in one continuous video, without any pause, cut or edit.
Clearly show the product and the damage being reported.
Be shared with our customer support team along with your order number within 7 days of delivery.

Return or exchange requests without a complete, unedited unboxing video may not be accepted.

Our team will review the request and provide the next steps.

Email: ramsonsestore@gmail.com
Phone: +91 97453 99986

3. Exchange Policy

Exchanges are available within 7 days of delivery, subject to the applicable return conditions.

If an eligible product is damaged or there is another issue with the order, please contact us within 7 days of receiving the product.

Exchange requests are subject to product availability.

4. Refund Policy

Once a return is approved and the returned product has been received and inspected, the refund will be processed through the original payment method used to place the order.

The time taken for the refund to appear in your account may depend on your bank, card issuer, payment provider or other financial institution.

5. Return Shipping

Return shipping arrangements and applicable charges will be communicated by our customer support team after reviewing the return request.

6. Order Cancellation

Orders can be cancelled only before dispatch. Once an order has been dispatched, it cannot be cancelled through the website.

If you wish to cancel your order, please contact us as soon as possible with your order details.

7. Important Note

Please record a complete unboxing video before and while opening your package, as described in the Unboxing Video Requirement above. If you notice any visible damage to the package or product, keep the video and contact us promptly.

Ramsons reserves the right to determine whether a return or exchange request meets the conditions of this policy.

8. Contact Us

For questions regarding returns, exchanges or refunds:

Ramsons
P. V. Ramaswamy & Co.
Kuthampully, Thiruvilwamala,
Thrissur, Kerala – 680594, India